We aim to dispatch orders within 1 - 2 working days however this can vary due to stock availability. Furniture and equipment orders are normally delivered within 2 - 4 weeks although some items may take 6 - 8 weeks. You will be advised of the estimated delivery date shortly after your order is placed. We use a courier ‘next working day’ delivery service for all orders dispatched by us to addresses in Ireland (some larger orders are sent direct from manufacturers). Delivery times to European destinations are usually between 3 – 8 working days. Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries. Delivery of overseas orders may be affected due to political conflicts, such as war, civil unrest, martial law etc. In the unlikely event that your delivery does not arrive with you. You need to notify us within 7 days of making your order. After this time we are unable to send replacement orders or offer refunds.
Please note that in some circumstances the delivery surcharge may need to be increased for large and/or bulky items either inside or outside of the Republic of Ireland. However, you will be informed of this before your order is dispatched.
It is our courier’s policy to leave goods with a neighbour if you're not in. Please enter 'do not leave with neighbour' into the delivery instructions when placing your order if you'd prefer the courier didn't do this.
Applies to orders placed online totalling €60 +VAT or more and being delivered to an Irish address; training courses, college kits & delivery charges do not count towards the free delivery threshold. Orders over this amount that include furniture or equipment will be subject to a surcharge. This will be advised dependant on the item in question.
Next day delivery service
Orders placed online before 2:30pm will be eligible for next day delivery, this applies to orders placed Monday to Thursday on working days only. Orders placed before 2:30pm on Friday will normally be delivered on the Monday. This service is subject to stock availability and does not apply to orders including furniture, equipment or special-order items. Where the next working day is a bank holiday, goods will be out for delivery on the following working day.
Please note we cannot send aerosols, flammable or hazardous items to overseas destinations. Please do not order any restricted items if delivery is to an overseas destination.
When purchasing goods for delivery outside of Ireland you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges, we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside of Ireland it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where the delivery is to be made.
Ownership of goods
We will retain ownership of the goods you order until we receive full payment for the order including any applicable delivery charges. Once the goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Returning goods bought online is not a problem, all we ask is that they're returned within 28 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge).
Therefore, please inform us of your intention to return goods prior to dispatch.
Please return goods to the address shown below (returns cannot be processed in-store without prior authorisation) and ensure a copy of your invoice/receipt accompanies the return. We strongly recommend that you use some form of recorded delivery and that goods are securely packaged and insured as we cannot accept any responsibility for lost or damaged goods.
Furniture and equipment orders may be subject to additional conditions, please see below for details.
Due to health and safety regulations we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened:
- Hair brushes and make up brushes
This list is not exhaustive and does not affect your statutory rights.
Faulty or incorrectly delivered goods
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received please inform us within 48 hours of delivery. Please see our contact details page for ways to get in touch. We’ll arrange collection of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send to the address below using recorded delivery and we’ll reimburse you the cost of this. Please note that refunds cannot be processed in-store without prior authorisation.
For items returned due to a fault that has developed within the manufacturer’s warranty period, a repair, exchange or refund (including the original delivery charge where applicable) will be offered once the fault has been confirmed. In cases where the fault (or cause of the fault) is not apparent we reserve the right to send the item for testing. This will usually be carried out by the manufacturer and their response will be required before any actions can be taken. We will notify you of the outcome and options available. If a manufacturing fault is not found the item will be sent back to you at your cost (normally our standard delivery charge).
Furniture and equipment
Most furniture and equipment items are built to order or custom built; these items are subject to the following additional terms of cancellation or return:
Furniture and equipment orders cannot be cancelled more than 2 working days after being placed.
Please send your returns to:
Crossan Hair and Beauty ltd
Crossan Hair & Beauty shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, act of god or failure to deliver by suppliers or couriers.